Refund and Return Policy

We want you to be happy with your Northwest Stories purchase. Please review the policy below before requesting a return or exchange.

Merchandise Returns

We accept returns of eligible merchandise within 30 days of delivery.

To qualify for a return, the item must be:

• Unworn, unwashed, and unused

• In its original condition

• Free from stains, odors, pet hair, or other signs of wear

• Returned with any original tags or packaging, when applicable

To begin a return, email northweststoriesmusic@gmail.com and include your order number and the item you would like to return.

Please contact us before sending anything back.

Exchanges

We may offer exchanges for a different size when inventory is available. Contact us within 30 days of delivery to request an exchange.

Customers are responsible for return shipping costs for exchanges unless the original item was damaged, defective, or incorrect.

Because some Northwest Stories merchandise is produced in limited quantities, we cannot guarantee that a replacement size or item will be available.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Northwest Stories is not responsible for return packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 14 days of delivery if an item is damaged, defective, or incorrect.

Include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

When appropriate, we will provide a replacement or refund at no additional cost.

Nonreturnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

• Final-sale or clearance merchandise

• Personalized or custom-made products

• Gift cards

• Digital downloads

• Items that have been worn, washed, used, or altered

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Northwest Stories
northweststoriesmusic@gmail.com

Please include your order number whenever possible.